Head of Technical Support

Join SBPnet as the Head of Technical Support and lead a dynamic team in delivering exceptional technical solutions for our telecommunications services. Based in Batam Kota, Kepulauan Riau, this role offers a competitive salary, performance bonuses, and a chance to be part of a growing company that values innovation and excellence.

As the Head of Technical Support, you will oversee a team of technical support engineers, ensuring they provide top-notch customer service and technical assistance to our clients. You will be responsible for developing and implementing technical support strategies, managing the team's performance, and ensuring our customers' needs are met with the highest level of professionalism.

This is an exciting opportunity to join a company that is committed to providing reliable and efficient telecommunications services. If you are a seasoned professional with a strong background in technical support and a passion for leading a team, we invite you to apply for this position.

📋 Tanggung Jawab Pekerjaan

• Oversee the daily operations of the Technical Support team, ensuring high-quality service delivery.
• Develop and implement technical support strategies to improve customer satisfaction and service efficiency.
• Manage and mentor the Technical Support team, providing guidance and support to ensure their professional growth.
• Monitor and analyze technical support performance metrics, identifying areas for improvement and implementing corrective actions.
• Collaborate with other departments to ensure seamless integration of technical support services with overall business objectives.
• Stay updated with the latest industry trends and technologies, incorporating new knowledge into the team's operations.
• Ensure compliance with company policies, procedures, and industry regulations.
• Represent the company at industry events and conferences to build relationships and enhance the company's reputation.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of experience in technical support roles, with a proven track record of leading teams.
• Strong knowledge of telecommunications technologies and services.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and team members.
• Proficient in using technical support tools such as ServiceNow, Zendesk, or similar platforms.
• Certifications in technical support or related fields are a plus.
• Familiarity with project management methodologies and tools such as Jira or Trello.
• Ability to work under pressure and meet tight deadlines.

🛠️ Keahlian

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